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Chikako Massey's Homepage 
from Concepts r to Results
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Cross Cultural Training Course for Americans Working for Japanese Companies in the States The Cross Cultural Training course is carefully tailored to meet the particular needs of every client. The course assists Americans working for Japanese companies in the States to work effectively with Japanese colleagues and management team while bridging over the cultural difference and misunderstandings. The course specifically targets: l Improved productivity by enhanced morale l Improved communication by better understanding the difference in communication style l Improved retention
² Higher education ² MEXT (Ministry of Education, Culture, Sports Science and Technology)
Ø Family ² Small size family Nation’s serious concern about low birth rate and growing number of Aging population ² Parental role
Ø Traditional and Modern (pop) culture ² The traditional Japanese tea ceremony
² Bon Odori (traditional festival dance: very popular throughout U.S.) ² Anime dissection – analyze Japan’s popular animation how they reflect societal background ² Sports – baseball, sumo, marathon, etc.
Business
Major difference in corporate culture between Japan and U.S. ² Identify the difference and cause
² Decision making procession Ø Top down vs. bottom up Ø Ringi-system Ø Nemawashi ² Hiring, promotion and firing ² Corporate training Ø Generalist vs. Specialist approach of training ² Long term vs. short term commitment to employees ² Contractual vs. non-Contractual Society Ø Importance of building trust Ø Relationship building ² Communication Style Ø Directness vs. Indirectness Ø Consideration to others Read inside of others, read between the lines Ø Face saving Ø Harmony Avoidance of confliction - suppressing their preferences and going along with others is better ² Planning and Execution Style - Oil painting vs. Sumie approach ² Meeting Style What is Nemawashi and importance of Nemawashi? Society ² Individualism vs. Groupism ² Hierarchical vs. Egalitarian ² Interesting proverbs to describe the difference and similarity
Language Course ² Basic greeting and basic survival skill course ² Fundamental Japanese ² Business Japanese ² Written Japanese
Japanese customs and etiquette ² “Do” and “Don’t” ² Business card exchange ² Before Your Trip
Food and Drink
Alcoholic drinks Japanese style vs. American about acceptance of intoxication Driving under influence – Americans must know about recent regulation in Japan Transportation
Hotel vs. Ryokan (Japanese style inn)
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